Verified answer

You should try calling 18004MYXBOX and ask them how to fix this problem. As long as you weren't doing anything illegal, I'm sure that they would be more than happy to help.

Are you logging into your profile, or your individuals? considering's on there, would not advise that's obtainable for all profiles, that's barely obtainable for his profile, and the only thank you to legitimately get it on your profile is to purchase it.