Verified answer

Use these solutions, one at a time to try and resolve the issue.

Solution 1

Make sure you have the latest version of iTunes installed.

Solution 2

Quit and reopen iTunes. If the issue continues, then restart your computer.

Solution 3

Quit iTunes, temporarily disable the anti-virus security software on your computer, then reopen iTunes and try to sync your device. If iTunes successfully syncs your iPhone or iPod touch, consult the anti-virus software vendor.

Solution 4

Turn off Genius in iTunes in the Genius sidebar (choose View > Hide Genius Sidebar).

Itunes Error 13014

fix itunes error 13014 mac

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Error 13014