Hoje eu fui jogar csgo e quando o jogo iniciou apareceu a famosa tela azul com o erro atikmpag.sys , dei uma leve pesquisada e esse erro aparece quando ocorre um problema nos drivers da placa de video AMD , porém eu pesquisei um tutorial de como resolver utilizando o software ( Display Driver Uninstaller ) onde eu pude deletar todos os drivers AMD e pude instalar um novo, ate ai problema resolvido quando meu notebook foi reiniciado apareceu o problema novamente mesmo fazendo esse processo , e tambem minha tela ta com cores estranhas tipo o vermelho virou roxo e , sera se minha placa de video foi pro ceu ver se realmente ha pao la ?

Boa noite , obrigado por tentar me ajudar .

adicionado 54 minutos depois

Utilizei o programa WhoCrashed pra ter mais detalhes :

System Information (local)

Computer name: KELVIN-PC

Windows version: Windows 7 Service Pack 1, 6.1, build: 7601

Windows dir: C:\Windows

Hardware: SVE1712ACXB, Sony Corporation, VAIO

CPU: GenuineIntel Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz Intel586, level: 6

8 logical processors, active mask: 255

RAM: 8537882624 bytes total

Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Wed 19/07/2017 20:31:22 your computer crashed

crash dump file: C:\Windows\Minidump\071917-13556-01.dmp

This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x5D1F0)

Bugcheck code: 0x116 (0xFFFFFA800BF5F010, 0xFFFFF88004620CAC, 0x0, 0x2)

Error: VIDEO_TDR_ERROR

file path: C:\Windows\system32\drivers\dxgkrnl.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: DirectX Graphics Kernel

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Google query: Microsoft Corporation VIDEO_TDR_ERROR

On Wed 19/07/2017 20:31:22 your computer crashed

crash dump file: C:\Windows\memory.dmp

This was probably caused by the following module: dxgkrnl.sys (dxgkrnl!TdrResetFromTimeout+0x214)

Bugcheck code: 0x116 (0xFFFFFA800BF5F010, 0xFFFFF88004620CAC, 0x0, 0x2)

Error: VIDEO_TDR_ERROR

file path: C:\Windows\system32\drivers\dxgkrnl.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: DirectX Graphics Kernel

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Google query: Microsoft Corporation VIDEO_TDR_ERROR

On Wed 19/07/2017 20:13:39 your computer crashed

crash dump file: C:\Windows\Minidump\071917-22854-01.dmp

This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x5D1F0)

Bugcheck code: 0x116 (0xFFFFFA800BDA8010, 0xFFFFF88004730CAC, 0x0, 0x2)

Error: VIDEO_TDR_ERROR

file path: C:\Windows\system32\drivers\dxgkrnl.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: DirectX Graphics Kernel

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Google query: Microsoft Corporation VIDEO_TDR_ERROR

On Wed 19/07/2017 19:08:39 your computer crashed

crash dump file: C:\Windows\Minidump\071917-24460-01.dmp

This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x5D1F0)

Bugcheck code: 0x116 (0xFFFFFA800C02E010, 0xFFFFF8800462FCAC, 0x0, 0x2)

Error: VIDEO_TDR_ERROR

file path: C:\Windows\system32\drivers\dxgkrnl.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: DirectX Graphics Kernel

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Google query: Microsoft Corporation VIDEO_TDR_ERROR

Conclusion

4 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

dxgkrnl.sys (DirectX Graphics Kernel, Microsoft Corporation)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further

IMG_0009.JPG

IMG_0010.JPG

IMG_0013.JPG

IMG_0016.JPG

Editado quarta às 21:23 por ThyoLynx