1. what do you mean I made that customer unhappy? I work harder than most of the other employees.

a. I feel very disappointed that a customer was unhappy with my job performance because I realize that customer satisfaction is a top priory.

b. That customer was just a cranky old person, and she deserved poor service.

c. I dont care what you think because you are wrong.

2. correct the sentence below the reflect an "I" statement.

"You are always late for practice."

a. i feel angry when you are late for practice.

b. I think you are rude to the team when you are late. You better be on time.

c. I need for you to be on time for practice or you will be cut from the team.

3."I" message include:

a. apologizing to make others less angry.

b. directing the blame in something or on someone else to make you look good.

c. telling the other person what they "should" do.

d. talking about how you feel, what you think or what you need and the reason why.

4. correct the sentence below the reflect an "I" statement.

"I'm trying to tell you about my day at school and all you do is watch TV."

a. I feel you aren't listening to me when you are watching TV wile I tell you about my day. How about putting me ahead of you stupid TV show!

b. I think you don't care when you watch tv while i'm talking. You never pay attention to me!

c. i feel i'm not important when you watch tv because i want to tell you about my day.

d. i think you are mean when you don't pay attention to me.

ur wrong!!!!!!!!!