Santader / hof card problemss?
My partner works for house of fraser and to get a staff discount had to open a card run by santandar. Tried to make payment by kept going back into our account. So contacted them and was told we put in the card number (long one across the front) not account number, so gave us an account number. Payment went through fine. Then got a late payment fee and closed the account (poor customer service) today we got a letter stating he was in credit. Santander had opened another account and had given us that account number and not the one he needed to pay. Legally where do we stand?
Havent got the new account card
Update:Edit: not our error the account number isnt on the bill or any of the paper work
More Questions From This User See All
Answers & Comments
Verified answer
You got a card, didn't know how to use it properly, so put the wrong information in when making a payment. That put you into debt and you got a late payment fee - your fault, because the payment was late through your error!
If they have opened another account by mistake, go in to a bank and get them to sort it out before you end up with more debts and a ruined credit rating.