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Generally, every single job you are applying for should generate a new resume unless you are applying for the same position in many different locations. The skills that you will need to transfer to different jobs are not always--and not even usually--the same. The resume should spotlight those skill sets that match the position.

Customer service is a valuable skill in many industries. But in others, it's not so important. Someone working in data entry need not have a great deal of customer service.

So you need to tailor the resume to fit the job you hope to get instead of trying to make a one-size-fits-all resume.

First, focus on the desired position and industry your friend wants to move into.

Next, make up a list of how she has handled her work at the grocery store. Use action verbs and emphasize how she has contributed to efficient operations and establishing good customer relations. Go for those achievements and responsibilities that can translate to other jobs in any industry. For example, ability with numbers and being fluent in a foreign language would help at the grocery store or a reception job where expense reports is one of the job responsibilities.

Another way to get "inspired" is to check out sample resumes for the kind of job she currently has and then sample resumes for the job she wants to get. This will give you some ideas on how to describe past experience and future objectives.

A good starting place is http://www.bestsampleresume.com/sample-accounting-...

Instead of interests, you can list any formal training (at the job or at a training school) and other business related skills your friend has. Keyboarding is very important so put that down. Even if she only does 35 wpm put that into the resume. Good keyboarding, communications, numbers, handling money, and related skills can be used to market yourself for such office jobs as data entry or office assistant.

most microsoft word documents have a template you can use.

if your doesn't just google it.